Customers Bank CEO uses AI for earnings call and partners with OpenAI for automation

Apr 27, 2026

AI Summary

Customers Bank CEO Sam Sidhu revealed that his AI clone delivered his remarks during an earnings call, marking a potential first for public companies. The bank has signed a multiyear partnership with OpenAI to automate lending and client onboarding processes, aiming to improve efficiency and reduce loan processing times significantly.

Customers Bank CEO Sam Sidhu announced that his AI clone delivered prepared remarks during an earnings call, highlighting the bank's embrace of artificial intelligence.
The bank has entered a multiyear partnership with OpenAI, which will involve embedding engineers at the bank to assist in automating lending and client onboarding.
Sidhu aims to reduce loan processing times from 30-45 days to about seven days and streamline account openings for complex commercial clients to under 20 minutes.
The partnership is expected to improve the bank's efficiency ratio from around 49 to the low 40s, enhancing financial returns starting next year.
Customers Bank has been utilizing AI to write half of its software code, saving approximately 28,000 hours of work, equivalent to not hiring about 15 full-time employees.
The bank is also exploring new business opportunities that were previously too costly, leveraging AI to manage tasks that would typically require larger teams.
Sidhu noted that smaller banks like Customers Bank have advantages in implementing AI compared to larger institutions, which face more complex regulatory standards.

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Customers Bank CEO uses AI for earnings call and partners with OpenAI for automation

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