Klaviyo acquires AI startup Agency, bringing founder Elias Torres on board as CPO

Aug 5, 2026

AI Summary

Klaviyo has announced its acquisition of Agency, an AI-driven customer success startup founded by Elias Torres. Torres will join Klaviyo as chief product officer, leading efforts to enhance the company's AI capabilities for marketing and customer support.

Klaviyo, a publicly traded e-commerce marketing automation platform, is acquiring Agency, a startup founded by Elias Torres in 2023.
The financial terms of the acquisition have not been disclosed. Agency had previously raised $32 million from investors including Sequoia and Menlo Ventures.
Elias Torres will become Klaviyo's chief product officer, overseeing a team of 25 from Agency to develop Klaviyo's AI products, including Composer and Customer Agent.
Klaviyo co-founder and CEO Andrew Bialecki expressed confidence in combining Agency's technology with Klaviyo's existing products to serve a larger customer base.
Torres has a history of successful exits, having co-founded Performable and Drift, and has previously worked with Bialecki.
Klaviyo completed an IPO in September 2023, achieving a valuation of $9.2 billion, despite recent stock performance challenges in the SaaS sector.
Both Torres and Bialecki are focused on leveraging Klaviyo's customer data to enhance the capabilities of its AI agents in a competitive market.

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Klaviyo acquires AI startup Agency, bringing founder Elias Torres on board as CPO

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