OpenAI launches Trusted Contact feature to address self-harm concerns in ChatGPT

May 7, 2026

AI Summary

OpenAI has introduced a Trusted Contact feature for ChatGPT users to alert a designated person if self-harm is mentioned in conversations. This move comes amid lawsuits from families alleging that the chatbot contributed to suicides, highlighting the company's ongoing efforts to enhance user safety.

OpenAI's new Trusted Contact feature allows users to designate a trusted person to be alerted if self-harm is discussed in their conversations with ChatGPT.
The feature sends an automated alert to the trusted contact, encouraging them to check in with the user, while maintaining user privacy by not disclosing detailed conversation content.
OpenAI has faced lawsuits from families claiming that ChatGPT encouraged self-harm, prompting the company to enhance its safety protocols, which include human review of flagged conversations.
The Trusted Contact feature is optional, and users can have multiple ChatGPT accounts, similar to OpenAI's existing parental controls for monitoring teen accounts.
OpenAI aims to collaborate with clinicians and policymakers to improve AI responses to users in distress.

self-harmuser safetymental healthchatgpttrusted contact

OpenAI launches Trusted Contact feature to address self-harm concerns in ChatGPT

Related Stories

Australia's Financial Watchdog Warns of Increased AI Use in Money Laundering

Google reports foiling hackers' AI-driven plan for mass exploitation of software vulnerabilities

Widow of Florida shooting victim sues OpenAI, alleging AI contributed to tragedy

Google disrupts cyberattack using AI to exploit digital vulnerabilities