Salesforce Ethics Officer Discusses AI Integration and Workflow Design

Sep 22, 2026

AI Summary

Paula Goldman, Salesforce's Chief Ethical and Humane Use Officer, emphasizes the importance of designing workflows that integrate AI effectively. In her new book, she outlines how thoughtful collaboration between humans and AI can lead to significant improvements in productivity and outcomes.

Paula Goldman is the Chief Ethical and Humane Use Officer at Salesforce and the author of a new book titled 'Manage the Machine.'
Goldman asserts that the most significant advancements in AI come from the design of human-AI collaboration rather than solely from improved AI models.
She highlights that companies achieving the best results are focusing on workflow design, building trust, and leveraging AI to enhance human capabilities.

ai ethicsworkflow designtrusthuman-ai collaborationsalesforce

Salesforce Ethics Officer Discusses AI Integration and Workflow Design

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