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2d ago
Samsung smart refrigerators malfunction after firmware update, causing food spoilage complaints
Sep 25, 2026
AI Summary
Samsung customers are reporting issues with their smart refrigerators becoming inoperative following a firmware update. The malfunction has raised concerns about food spoilage, particularly during the Chuseok holiday, prompting users to seek compensation and repairs.
- Customers reported that their Samsung smart refrigerators stopped functioning after a firmware update from the SmartThings platform, leading to issues such as loss of cooling and inoperative internal lights.
- The malfunction coincided with the Chuseok holiday, a time when families typically prepare large meals, causing additional frustration among users.
- A Samsung forum moderator acknowledged the issue and stated that the company is prioritizing emergency measures to resolve the problem, while some users expressed dissatisfaction with the response time for repairs.
- The affected models include the Bespoke AI 4-Door refrigerator series, which was released in 2024 or later.
- The incident highlights ongoing concerns about the reliability of smart home technology and the potential consequences of software updates on consumer appliances.
samsungsmart fridgesfirmwaremalfunctioncustomer complaints