AI Business
6d ago
Uber reports minimal use of AI agents for ride bookings despite industry hype
Nov 4, 2026
AI Summary
Uber's recent earnings call revealed that only four rides were booked via AI agents during a peak week in October. While there was slightly more activity with AI agents for food orders through Uber Eats, the overall usage remains low compared to total transactions.
- During the week of Halloween, Uber reported handling approximately 320 million trips and orders across its services.
- Only four rides were ordered through an AI agent during this busy week, and 500 Uber Eats orders were placed by AI agents.
- CEO Dara Khosrowshahi acknowledged the limited traction of AI agents, stating it is still early in their adoption.
- Despite low numbers, Khosrowshahi expressed optimism about AI agents as a potential growth opportunity for Uber's platform.
- The average time to book a ride through the Uber app is 50 seconds, and re-ordering food takes about 90 seconds, suggesting AI agents may not significantly save time for users.
- Other companies, including DoorDash, have reported similarly low engagement with AI agents for orders.
- Khosrowshahi noted that there are currently around eight major AI assistants available, with expectations for that number to increase.
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